The staff at Perfect Etch strive to take care of each and every customer. If you are not satisfied with your product, please contact us at orders@perfectetch.com to discuss why you're not completely satisfied. We are not able to provide refunds on customized product as the product was customized per your request.
All custom orders by customers brought into Perfect Etch for etching and engraving work, the etching is at your own risk, we do not take responsibility for etching on material we haven't etched on previously. We do our best to provide a sample or a look at the etching result prior to moving forward.
You will find the Staff at Perfect Etch are easy to work with and will find a solution to help you with your project.