The team at Perfect Etch are here to answer your questions. If you don’t see what you’re looking for below, go to our contact us page and ask your question. One of our team members will get back to you within 24 hours.
Q: Where do I ship my product?
A: 4202 Santiago St. Suite 1 - Austin, Texas 78745
Q: When will I get my device back once I ship it to you?
A: Our turnaround time is 48-72 hours once we receive it.
Q: What method do you use to ship product?
A: We use UPS as the 1st option, but if a more economical option is available, we will go ahead with it.
Q: Will etching my iPod/iPhone or personal device be damaged during etching?
A: No, our laser doesn’t damage your device.
Q: Do you need to access my iPhone/iPod or personal device to etch?
A: No we don’t need access to your device. If you like, put a password on your device – if you don’t know how, our team will send you instructions how to do it.
Q: Is the etching permanent
A: Yes – Many of our corporate customers etch their companies’ assets to prevent theft.
Q: If I have a picture frame and would like you to personalize it, can I ship it to you?
A: Yes, if you have a frame or another item you would like personalized, you can mail it to us. Before mailing, please go to “contact us” and communicate with our team what you plan to send along with the text.
Q: Is your team able to travel with your equipment if I’m unable to ship our product?
A: Yes, we can. But it’s case by case. We normally only go onsite with our equipment in the greater Austin area. However I would contact us and explain your job.
Q: What materials can you etch?
A: Wood ,Acrylic, Glass, Plastic, Coated Metal, Anodized Aluminum, Ceramic, Delrin, Leather, Marble Granite, Matte Board, Melamine Paper, Pressboard, Rubber, Wood, Veneer, Fiberglass, Circuit Boards Stainless Steel, Painted Metal, Cork, Corian, Cloth, Mylar Tile, and More!
Q: What materials can you cut?
A: Wood, Acrylic ,Plastic ,Delrin ,Cloth ,Leather ,Matte Board ,Paper ,Mylar ,Pressboard ,Rubber ,Wood Veneer ,Fiberglass ,Cork ,Melamine ,Corian,and More!
Q: Does laser etching my device void the Apple warranty?
A: No. The process is done using a laser at low power and can not damage your iPod, MacBook, MacBook Pro or Powerbook. The process is quick, clean, permanent and will not void your Apple warranty.
Q: What format should my artwork be in?
A: Perfect Etch prefers vector based artwork, ie. Adobe Illustrator (.ai or .eps) or Corel Draw (.cdr). We can also accept various raster image formats. (Setup fees may apply).
Q: How do I track my order?
A: Contact the Perfect Etch team @ 512.680-5784 to track your order.